General Terms and Conditions

1. SCOPE OF APPLICATION & CONTRACTUAL PARTNER
1.1 These General Terms and Conditions, hereinafter referred to as GTC, apply to all contracts for the rental provision of apartments and flats for accommodation purposes concluded between Livoro Apartments UG & Co. KG and third parties (guest), as well as to all additional services and deliveries provided by the aforementioned company.
1.2 The customer’s general terms and conditions shall only apply if this has been expressly agreed in text form in advance.

2. RESERVATIONS/BOOKING
2.1 By making a reservation/booking, the guest offers to conclude an accommodation contract. If the booked apartment is available, the guest will receive a reservation/booking confirmation from Livoro Apartments UG & Co. KG. Upon this confirmation, an accommodation contract between Livoro Apartments UG & Co. KG and the guest comes into effect.
2.2 Offers from Livoro Apartments UG & Co. KG regarding available apartments are non-binding and subject to change. Livoro Apartments UG & Co. KG reserves the right to refuse the conclusion of an accommodation contract at its own discretion.
2.3 If the guest books only a category within an offered property, the guest is not entitled to accommodation in a specific apartment/unit. Livoro Apartments UG & Co. KG reserves the right to apply industry-standard restrictions such as minimum stays, booking guarantees, or advance payments for certain travel dates.

3. CANCELLATION DEADLINES/WITHDRAWAL BY THE CUSTOMER/NON-USE OF SERVICES (NO SHOW)
3.1 A reservation is only considered guaranteed once payment has been made by the guest to Livoro Apartments UG & Co. KG. The guest may cancel free of charge in accordance with the stated cancellation conditions and deadlines by providing the relevant reservation number.
If no right of withdrawal has been agreed or has already expired (end of free cancellation period), there is no statutory right of withdrawal or termination, and if Livoro Apartments UG & Co. KG does not agree to terminate the contract, Livoro Apartments UG & Co. KG retains the right to the agreed remuneration despite non-use of the service (no-show) or late cancellation. Livoro Apartments UG & Co. KG must offset income from re-letting the rooms as well as saved expenses. If the rooms are not re-let, Livoro Apartments UG & Co. KG may apply a lump-sum deduction for saved expenses. In this case, the customer is obliged to pay 90% of the contractually agreed overnight price. The customer is free to prove that the claim did not arise or did not arise in the requested amount. Additionally, in the event of non-arrival for multi-day guaranteed reservations, all subsequent nights from the first night onward will be canceled, and the guest shall have no claim to the following nights.
3.2 For reservations made on the day of arrival, the guest must make payment for the stay immediately, generally within one hour, in accordance with §5.

4. OVERNIGHT PRICES & OTHER PRICES
4.1 The prices stated by Livoro Apartments UG & Co. KG at the time the contract is concluded shall apply.
All applicable and stated prices are gross and include all statutory taxes, fees, and charges.
Local charges owed by the guest, such as tourist taxes, are not included.

5. PAYMENT TERMS & INVOICE
5.1 The price for the booked accommodation service must always be paid in advance by the guest.
5.2 Offsetting by the guest is excluded unless the counterclaim is undisputed or legally established.
5.3 Accepted payment methods are MasterCard, Visa, American Express, Sofortüberweisung/Klarna, SumUp, PayPal, or regular bank transfer. Cash payment is not accepted.
5.4 Livoro Apartments UG & Co. KG reserves the right to charge the provided payment methods for additional services used or for violations of the General Terms and Conditions. The guest expressly authorizes Livoro Apartments UG & Co. KG to do so.
5.5 By making a reservation, the guest agrees to receive their invoice as a download or via email.

6. USE OF RESERVED APARTMENTS
6.1 A reserved apartment is available to the guest during the period specified in the booking.
6.2 Keys or key cards provided by Livoro Apartments UG & Co. KG must be left on the day of departure with Livoro Apartments UG & Co. KG, a third party designated by Livoro Apartments UG & Co. KG, or at the designated drop-off location in the apartment as indicated by signage and/or message.
In the event of loss of a key or key card, or failure to return them, a fee of €40.00 will be charged. Livoro Apartments UG & Co. KG is also entitled to claim further compensation for damages exceeding €40.00. This includes replacement of the locking system if required for security reasons. The guest is entitled to prove that less or no damage has occurred.
6.3 A later departure (late check-out) may be agreed upon request and subject to availability between Livoro Apartments UG & Co. KG and the guest.
If Livoro Apartments UG & Co. KG agrees to a late check-out, it is entitled to charge €10.00 per commenced hour for the additional use of the apartment. If no agreement exists, Livoro Apartments UG & Co. KG may charge €30.00 per commenced hour. If departure occurs more than 3 hours after the originally agreed check-out time, the full overnight price will be charged if Livoro Apartments UG & Co. KG has agreed. Without such agreement, the guest owes the full overnight price plus compensation for further damages. The guest may prove that less or no damage has occurred.
6.4 The guest has no contractual right to a late check-out.
6.5 An earlier arrival (early check-in) may be agreed upon request and subject to availability.
If Livoro Apartments UG & Co. KG agrees to an early check-in, it may charge €10.00 per commenced hour. The guest has no contractual right to early check-in.

7. TRANSFER, SUBLETTING, USE
7.1 Subletting or re-letting of the booked apartment is prohibited. This includes, in particular, re-letting apartments or apartment contingents to third parties at higher prices than those stated by Livoro Apartments UG & Co. KG.
Likewise, assignment or sale of claims against Livoro Apartments UG & Co. KG is not permitted. In such cases, Livoro Apartments UG & Co. KG is entitled to cancel the reservation, especially if the guest has made false statements to third parties regarding the type of booking or payment.
7.2 The use of the apartments for purposes other than accommodation is expressly prohibited. This includes, in particular, any commercial or illegal use.
Without explicit consent, the use of the apartments for photo or video recordings is also prohibited. Livoro Apartments UG & Co. KG reserves the right to cancel the reservation without refund and to vacate the premises in case of use for purposes other than accommodation.

8. LIABILITY OF LIVORO APARTMENTS UG & Co. KG
8.1 Livoro Apartments UG & Co. KG is liable without limitation for damages caused by injury to life, body, or health for which it is responsible. It is also liable for other damages resulting from intentional or grossly negligent breach of duty.
In cases of slight negligence, Livoro Apartments UG & Co. KG is only liable, limited to foreseeable damages typical of the contract, if an obligation is breached whose fulfillment is essential for the proper execution of the contract and on whose compliance the guest may rely (cardinal obligation).
A breach of duty by legal representatives, employees, or agents is equivalent to a breach by Livoro Apartments UG & Co. KG.
Further claims for damages are excluded unless otherwise provided in these GTC.
8.2 In the event of disruptions or defects in services, Livoro Apartments UG & Co. KG will, upon immediate notification by the guest or upon becoming aware, endeavor to remedy the situation.
The guest is obliged to contribute what is reasonable to remedy the disruption or defect and to minimize any resulting damage.
Furthermore, the guest is obliged to inform Livoro Apartments UG & Co. KG immediately of the risk of significant damage.
8.3 Livoro Apartments UG & Co. KG is liable for items brought in according to statutory provisions. Any claim expires if the guest does not notify Livoro Apartments UG & Co. KG immediately upon becoming aware of loss, destruction, or damage, unless delayed notification does not affect clarification of the facts.
For money, valuables, or other items exceeding €800.00 in value, or other items exceeding €3,500.00 in value, a separate written agreement with Livoro Apartments UG & Co. KG is required. Otherwise, liability for loss, destruction, or damage is excluded.
8.4 No safekeeping contract arises if Livoro Apartments UG & Co. KG provides a parking space to the guest, whether for a fee or free of charge. This does not result in any monitoring obligation.
In the event of loss, theft, or damage to vehicles parked or maneuvered on the property or in the provided parking space, Livoro Apartments UG & Co. KG is only liable in cases of intent or gross negligence.
The guest is obliged to report damages immediately. Obvious damages must be reported before leaving the parking space.
Livoro Apartments UG & Co. KG is not liable for damages caused solely by other guests or third parties.
8.5 All claims against Livoro Apartments UG & Co. KG generally become time-barred within one year from the statutory start of the limitation period. This does not apply to claims for damages or other claims arising from injury to life, body, or health and/or from gross negligence or intentional breach of duty, as well as in the case of breach of a cardinal obligation.
8.6 Livoro Apartments UG & Co. KG assumes no liability for lost property. Exceptions apply in cases of intentional or grossly negligent breach of duty. Lost property will only be returned upon request, subject to a fee and an additional processing charge of €15.00.
Livoro Apartments UG & Co. KG undertakes to store lost property for a period of six months. After that, it will be disposed of.

9. SECURITY DEPOSIT
9.1 To secure all claims of Livoro Apartments UG & Co. KG against the guest arising from the accommodation contract, Livoro Apartments UG & Co. KG is entitled to collect the following security deposits from the guest prior to handing over the apartments:
9.2 For a stay of less than three months, a deposit of €250.00.
9.3 For a stay of three to six months, a deposit equal to one monthly accommodation price.
9.4 In the case of a stay of less than three months, Livoro Apartments UG & Co. KG is entitled to process the deposit/security by means of a pre-authorization of the payment method to cover the security deposit.
If the guest does not provide the deposit/security, they are not entitled to stay in the apartment.
If Livoro Apartments UG & Co. KG has nevertheless provided the apartment to the guest, Livoro Apartments UG & Co. KG is entitled to terminate the accommodation contract without notice if the deposit is not paid within a reasonable grace period to be set.
9.5 Livoro Apartments UG & Co. KG is obliged to settle the deposit within one month after the end of the accommodation contract.

10. CUSTOMER DATA
10.1 Livoro Apartments UG & Co. KG collects and records email addresses and telephone numbers of the guest to ensure communication.
Likewise, Livoro Apartments UG & Co. KG is entitled to digitally request a valid identification document at check-in.
For domestic guests, this is an ID card or passport; for foreign guests, always a passport.
10.2 If the identity of a guest cannot be clearly established due to missing or incorrect documents, Livoro Apartments UG & Co. KG is entitled to cancel the booking.
10.3 Livoro Apartments UG & Co. KG is entitled to cancel a guest’s booking if the identity of the guest cannot be clearly established due to missing or incorrect documents.
10.4 To prevent fraudulent and harmful bookings, Livoro Apartments UG & Co. KG uses software solutions that, based on the data requested from the guest (email address, telephone number, credit card data, address), determine a “fraud prevention score” for each guest in order to detect fraudulent bookings.
Livoro Apartments UG & Co. KG reserves the right to cancel a booking that has been flagged accordingly by the system.

11. TERMINATION OF THE ACCOMMODATION CONTRACT
11.1 Livoro Apartments UG & Co. KG reserves the right and is entitled to terminate an accommodation contract for good cause.
In particular, good cause exists if
a) force majeure or other circumstances beyond the control of Livoro Apartments UG & Co. KG make fulfillment of the contract impossible
b) Livoro Apartments UG & Co. KG has justified reason to believe that the use of the accommodation service may jeopardize the smooth operation of business, security, or the public image/reputation of Livoro Apartments UG & Co. KG and its locations, without this being attributable to its sphere of control or organization
c) bookings are made culpably under misleading or false information or by concealing essential facts; essential facts may include, but are not limited to, the identity of the guest, their ability to pay, or the purpose of the stay
d) the purpose or reason for the stay is illegal or serves apartment prostitution
e) in the case of resale, subletting, and/or brokering (see section 7)
Livoro Apartments UG & Co. KG must inform the guest immediately of the exercise of the right of termination.
11.2 The guest has no claim for damages in the event of justified termination by Livoro Apartments UG & Co. KG.
11.3 If termination by Livoro Apartments UG & Co. KG occurs due to a circumstance for which the guest is responsible or for a reason pursuant to the above section 1, Livoro Apartments UG & Co. KG is also entitled to cancel or reject future bookings by the guest, including those already confirmed by Livoro Apartments UG & Co. KG.

12. VOUCHERS
12.1 A voucher purchased from Livoro Apartments UG & Co. KG can only be redeemed for services of Livoro Apartments UG & Co. KG. Any remaining balance after payment with a voucher remains valid and can be used for further bookings.
12.2 Vouchers cannot be returned; they are not resalable or transferable and cannot be redeemed for cash in whole or in part.
12.3 The purchaser of the voucher is responsible for providing correct details (in particular the email address) to which the voucher and invoice are to be sent.

13. SMOKING BAN AND SAFETY DEVICES
13.1 All apartments of Livoro Apartments UG & Co. KG are non-smoking apartments. Smoking in the apartments as well as in common areas of Livoro Apartments UG & Co. KG is strictly prohibited. This also applies to e-cigarettes, shishas, tobacco heaters, and similar devices.
13.2 Smoking on balcony and/or terrace areas is only permitted if appropriately marked and with the apartment door closed.
13.3 In the event of a violation, Livoro Apartments UG & Co. KG has the right to claim damages from the guest for the separately required cleaning costs, including any loss of revenue due to the apartment being unfit for further rental as a result of the incident, in the amount of at least EUR 250.00. This amount may be higher if Livoro Apartments UG & Co. KG proves greater damages. The guest has the right to prove that Livoro Apartments UG & Co. KG suffered less or no damage.
13.4 Tampering with or blocking emergency exits, fire extinguishers, or the fire/building alarm is prohibited. Violations may result in a penalty fee of €150. This also applies to tampering with or disabling security and decibel sensors within the apartment.
13.5 Livoro Apartments UG & Co. KG is entitled to terminate an active booking with immediate effect and expel guests from the property if violations of points 13.1 and 13.4 become known. In such cases, there is no entitlement to a refund or partial refund. The guest has the right to prove that Livoro Apartments UG & Co. KG suffered less or no damage.
13.6 Buildings of Livoro Apartments UG & Co. KG may be equipped with networked smoke detectors directly connected to the fire brigade control center or a security service. The guest is fully liable for the intentional or negligent triggering of the fire alarm system (for example, due to violation of the smoking ban), at least in the amount of the actual costs incurred (e.g., fire brigade or security service deployment costs).

14. PROHIBITION OF PARTIES AND GATHERINGS
14.1 As a general rule, noise in the booked apartment, the shared areas, and the surrounding premises must be avoided. Quiet hours must be observed from 10:00 p.m. to 6:00 a.m. (“quiet hours”), unless different times are specified by the house rules.
14.2 Holding parties and gatherings in apartments and shared areas of Livoro Apartments UG & Co. KG is strictly prohibited.
14.3 In the event of a violation, Livoro Apartments UG & Co. KG has the right to claim damages from the guest for separately required cleaning costs, including any loss of revenue resulting from the apartment not being reasonably rentable due to the incident, in the amount of EUR 500.00. The right to claim further damages remains unaffected. The guest has the right to prove that Livoro Apartments UG & Co. KG has incurred lesser or no damage.
14.4 Apartments of Livoro Apartments UG & Co. KG may be equipped with sensors for measuring decibel levels.
These sensors do not record voices or conversations but are used to detect excessive noise levels.
Shared areas of Livoro Apartments UG & Co. KG, such as hallways or other communal spaces, may also be equipped with decibel-measuring sensors, as well as active video surveillance, which records 24/7 and stores data in a cloud environment.
14.5 Livoro Apartments UG & Co. KG is entitled to terminate an active booking with immediate effect and to expel guests from the premises if violations of sections 14.1 and 14.2 are identified. In such cases, there is no entitlement to a refund or partial refund. The guest has the right to prove that Livoro Apartments UG & Co. KG has incurred lesser or no damage.
Livoro Apartments UG & Co. KG reserves the right to engage third parties, such as security services, to enforce house rules.
Any costs incurred due to the intervention of a third party will be charged to the guest.

15. DAMAGE OR UNAUTHORIZED REMOVAL OF INVENTORY
15.1 If, during the stay, damage occurs beyond normal contractual use or inventory is removed from the unit without authorization, Livoro Apartments UG & Co. KG is entitled to compensation for damages. This includes, in particular, expenses for remedying the damage, including any loss of revenue resulting from the apartment being unavailable for rental, legal enforcement costs, plus a processing fee of €50 for such a damage case. The guest has the right to prove that Livoro Apartments UG & Co. KG has incurred lesser or no damage.

16. PETS
16.1 Bringing (domestic) animals into apartments and shared areas is not permitted. Exceptions are guide dogs, hearing dogs, and other comparable service animals. These may be brought along free of charge at any time upon proof.
The appropriate proof must be submitted independently to Livoro Apartments UG & Co. KG before check-in.
16.2 Livoro Apartments UG & Co. KG reserves the right to make further exceptions to the above principle. The guest has no entitlement to such exceptions. If a pet is present in a unit without permission, a flat fee of EUR 150.00 will be charged by Livoro Apartments UG & Co. KG as a special cleaning fee.
Livoro Apartments UG & Co. KG is entitled to terminate an active booking with immediate effect and to expel guests from the premises if violations of point 1 occur. In such cases, there is no entitlement to a refund or partial refund. The guest has the right to prove that Livoro Apartments UG & Co. KG has incurred lesser or no damage.

17. MAINTENANCE
17.1 By booking an apartment with Livoro Apartments UG & Co. KG, the guest undertakes to treat the provided apartment as well as shared rooms, facilities, and installations with care, to ensure adequate ventilation and heating, and to avoid excessive soiling. If, during the guest’s stay or after departure, soiling exceeding normal use is found, Livoro Apartments UG & Co. KG has the right to charge an additional cleaning fee of at least EUR 50.00 (depending on the condition of the unit). The guest has the right to prove that Livoro Apartments UG & Co. KG has incurred lesser or no damage.
17.2 The guest is also obliged to check the apartment furnishings for completeness and usability upon moving in and to report any defects or complaints to Livoro Apartments UG & Co. KG immediately.
17.3 The guest is liable for all damages to the apartment provided, the furnishings, and the shared rooms, facilities, and installations caused culpably by the guest or their visitors through use contrary to the contract and not attributable to normal wear and tear.
All damages occurring in the provided apartment must be reported immediately to Livoro Apartments UG & Co. KG.
17.4 For bookings of more than 7 nights, Livoro Apartments UG & Co. KG is entitled to carry out weekly interim cleanings. The guest is obliged to grant access to the apartment for this purpose to the service provider commissioned by Livoro Apartments UG & Co. KG or to its employees.

18. INTERNET USE
18.1 Livoro Apartments UG & Co. KG provides the guest with internet access within the scope of existing technical and operational possibilities. Disruptions, for example due to force majeure, maintenance work, or similar reasons, cannot be ruled out.
18.2 The guest may not misuse the internet connection. Misuse occurs in particular in the following cases: downloading and distributing copyrighted content via peer-to-peer sharing platforms, illegal streaming services, as well as posting, retrieving, or transmitting content relevant under criminal law (in particular Sections 130, 130a, 131, and 184 of the German Criminal Code). The guest is obliged to respect the copyrights, patents, name rights, trademark rights, and personal rights of third parties when using the connection. The guest shall indemnify Livoro Apartments UG & Co. KG upon first request against all claims and damage claims by third parties as well as the costs of legal defense in a reasonable amount arising from unlawful use of the provided internet connection by the guest or by third parties with the guest’s knowledge. This indemnification claim includes, in particular, claims arising from violations of copyrights, patents, name rights, trademark rights, personal rights, and data protection regulations.
18.3 The guest is prohibited from passing on the access data for the internet connection of Livoro Apartments UG & Co. KG to third parties. This also applies to the publication of any access data. In the event of a violation, the guest is liable to Livoro Apartments UG & Co. KG for all damages resulting from the disclosure of access data.
18.4 Furthermore, Livoro Apartments UG & Co. KG reserves the right to block the guest’s internet connection in the event of legal violations.

19. DATA PROTECTION
19.1 The data protection provisions can be viewed at: https://9a1635391.myweb.smoobu.com/datenschutz
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20. FINAL PROVISIONS
20.1 Amendments and additions, as well as the cancellation of the accommodation contract, the acceptance of the application, or these general terms and conditions, must be made in text form. This also applies to the cancellation of this text form clause. Unilateral changes or additions by the guest are invalid.
20.2 The place of performance and payment is the registered office of the accommodation provider.
20.3 In commercial transactions, the exclusive place of jurisdiction is the registered office of the accommodation provider. If a contractual party meets the requirements of Section 38(2) of the German Code of Civil Procedure and has no general place of jurisdiction within Germany, the registered office of the accommodation provider shall be deemed the place of jurisdiction.
20.4 German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and conflict of laws rules is excluded.
20.5 Should a provision of this contract be or become invalid or void, this shall not affect the validity of the remaining provisions. In place of the invalid/void provision, the parties shall agree on a provision that comes closest to the intended purpose of the invalid/void provision. This also applies to the filling of any contractual gaps.
20.6 The accommodation provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.